Privacy Policy

1. Who we are

SMD Solutions Ltd is the data controller for the personal information described here. We are registered in England and Wales, company number 16891499. Our registered office is 19 Wintersdale Road, Leicester, LE5 2GQ, United Kingdom.

For anything to do with your personal information, email info@smdsolutionsltd.com.

2. Information we collect

• When you contact us through the enquiry form or by email: your name, email address, company name (if you give it), the service you are interested in and your message.

• When you visit the website: our hosting provider automatically records technical information in server logs, such as your IP address, browser type, the pages requested and the time of each request.

• If you become a client: business contact details and the information we need to deliver the work and invoice for it.

3. How we use it, and our lawful basis

• To reply to your enquiry and discuss possible work. Lawful basis: legitimate interests (responding to people who contact us).

• To deliver our services and manage our contract with you. Lawful basis: contract.

• To keep the website secure and working, using server logs. Lawful basis: legitimate interests.

• To keep accounting and tax records and meet other legal duties. Lawful basis: legal obligation.

We do not send marketing emails, and we do not make automated decisions or build profiles about you.

4. Who we share it with

We do not sell your personal information. We share it only with:

• Web3Forms, which delivers messages sent through our enquiry form to our inbox.

• Our website hosting and email providers, which store and process data on our behalf.

• Professional advisers, such as accountants or lawyers, where needed.

• Authorities, where the law requires it.

• A buyer or successor, if our business is sold or merged.

Our service providers act on our instructions and may only use your information to provide their service to us.

5. Transfers outside the UK

Some of our service providers may store or process information outside the UK. When they do, we rely on UK adequacy regulations or on the safeguards approved under UK law, such as the International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.

Some engineers who work on client projects are based outside the UK. How client project data is protected is set out in each client’s contract with us.

6. How long we keep it

• Enquiries that do not lead to work: up to 2 years after our last contact.

• Client records: for the length of the engagement and 6 years after it ends, mainly for accounting, tax and legal claims.

• Server logs: kept by our hosting provider for a limited period under its standard retention policy.

7. Cookies

This website does not use cookies, analytics or advertising trackers. Fonts and images are served from our own website, so your visit is not shared with companies such as Google. If this changes, we will update this policy and ask for your consent where the law requires it.

8. Security

The whole website is served over HTTPS, and access to personal information is limited to the people who need it. No system is completely secure, but we take reasonable steps to protect your information.

9. Your rights

Under UK data protection law you have the right to:

• access the personal information we hold about you;

• have inaccurate information corrected;

• have your information deleted;

• restrict how we use your information;

• object to our use of your information, including where we rely on legitimate interests;

• receive your information in a portable format, where that applies.

To use any of these rights, email info@smdsolutionsltd.com. There is usually no charge. We will reply within one month. For complex requests we may extend this by up to two further months, and we will tell you if we do.

10. Complaints

If you are unhappy with how we have handled your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint or on 0303 123 1113.

11. Children

Our services are for businesses and are not aimed at children under 18. We do not knowingly collect information about children.

12. Changes to this policy

We may update this policy from time to time. The current version will always be on this page, with the date it was last updated shown at the top.